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# Request a USPS Refund: International

Domestic Refunds | International Refunds

If you sent something from the U.S. to another country, you may be eligible for a postage or fee refund if any of the following apply:

- Delivery standards for applicable Priority Mail Express International® or Priority Mail Express International with Money-Back Guarantee Service guarantees were not met.
- Full service was not rendered, or you were incorrectly charged return charges for undeliverable-as-addressed, First-Class Mail International®, First-Class Package International Service®, and Priority Mail International® items.
- You were overcharged.

Learn more about requesting an international USPS® refund. (To file a claim for insured mail that was lost, damaged, or missing contents, see File a USPS Claim: International.)

## Requesting an International Service Refund

Some international refund requests begin with an inquiry process. Learn how to start your request. For detailed eligibility information, see the International Refunds - Eligibility Details (IMM 940).

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### International Click-N-Ship Labels

Unused international Click-N-Ship® (CNS) labels are eligible for refunds up to 60 days after the print date (the label transaction date).

#### Online Refunds for Unused Click-N-Ship (CNS) Labels

What Is Eligible

- Labels that have not been scanned by the postage system.
- Labels created within the past 30 days of label print date.
- Labels that do not already have a refund request.

Request a Refund

1. Log in to your Click-N-Ship account.
2. Click Shipping History.
3. Check the labels you want refunded.
4. Where you see, Track Labels, select Refund Labels from the dropdown list.
5. Click Proceed.

#### Older Unused Click-N-Ship (CNS) Labels

If a label was printed more than 30 but less than 60 days ago, email the Click-N-Ship Help Desk for a refund. Include this information in your email:

- Username
- Click-N-Ship account number
- Label number
- Transaction number and date

### Priority Mail Express International (PMEI)

The Postal Service™ will refund postage of Priority Mail Express International® items with some restrictions.

#### When to Apply

You must make your inquiry within 90 days of the mailing date.

#### What Is Eligible

The Postal Service will refund postage only when:

- The inquiry process confirms that there is loss, damage, or missing contents.
- Inquiry was initiated within the 90-day filing period.
- The postmaster has received verification from the Product Tracking System (PTS) or the International Research Group that loss, damage, or missing contents has occurred.
- You submit PS Form 3533: Application and Voucher for Refund of Postage, Fees, and Service; this form is available at Post Office™ locations, postal retail units, and business mail entry units (BMEUs).

Priority Mail Express International Inquiry Process

Inquiries, Indemnities, and Refunds

#### Request a Refund

Call the Customer Care Center at 1-800-222-1811.

### Priority Mail Express International with Money-Back Guarantee Service

If your Priority Mail Express International shipment did not arrive on the guaranteed delivery date, you can request a refund.

#### When to Apply

You must start your inquiry within 30 days of the mailing date. See the International Mail Manual for more details.

#### What Is Eligible

The Postal Service will refund postage only when:

- Your inquiry was initiated within 30-days of the mailing date.
- The Customer Care Center receives confirmation from the foreign postal administration that the shipment did not arrive on the guaranteed delivery date.
- You have received PS Form 3533-GE: Application and Voucher for Refund of Postage and Fees - Priority Mail Express International with Guarantee Service.

#### Request a Refund

Call the Customer Care Center at 1-800-222-1811.