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# Request a USPS Refund: Domestic

Domestic Refunds | International Refunds

To submit a USPS® refund request (including fees or postage), you'll need proof of purchase. You may need one or all of the following when you request a refund:

- Tracking number
- Purchase receipt
- Photo ID (if in person)

Learn more about requesting a domestic USPS refund. (To file a claim for insured mail that was lost, damaged, or missing contents, see File a USPS Claim: Domestic.)

## Apply Online

You can request refunds for Priority Mail Express® items and certain extra services online.

Watch the Apply Online video.

Request a Refund

## Apply at the Post Office

You can apply for a refund in person at a Post Office™ location.

Find a Post Office

## Business Customers

Businesses applying for a refund online may upload files with up to 1,000 individual USPS Tracking® numbers.

Business Refunds (BCG)

## Refunds Quick Links

Each refund process has different requirements. Learn how to apply before starting your request.

- Click-N-Ship
- EDDM Retail
- Extra Services
- PO Boxes
- Postal Store Returns & Exchanges
- Premium Forwarding Service Residential
- Priority Mail Express
- USPS Package Intercept
- USPS Pickup On Demand

## Requesting a Domestic Service Refund

Find the shipping service you used listed below and review the How to Apply details to see what is eligible for a refund, when to apply, and what you'll need to apply. For detailed eligibility information, see the Domestic Refunds - Eligibility Details (DMM 604.9.2).

Expand All

### Click-N-Ship Labels

Unused Click-N-Ship® labels are eligible for refunds up to 60 days after the print date (the label transaction date).

#### What Is Eligible

- Labels that have not been scanned by the postage system.
- Labels created within the past 30 days of label print date.
- Labels that do not already have a refund request.

Request a Refund

1. Log in to your Click-N-Ship account.
2. Click Shipping History.
3. Check the labels you want refunded.
4. Where you see, Track Labels, select Refund Labels from the dropdown list.
5. Click Proceed.

#### Older Unused Click-N-Ship (CNS) Labels

If a label was printed more than 30 but less than 60 days ago, email the Click-N-Ship Help Desk for a refund. Include this information in your email:

- Username
- Click-N-Ship account number
- Label number
- Transaction number and date

### EDDM Retail Orders Placed & Paid for Online

EDDM Retail® refunds can be requested online and at the Post Office, depending upon how you placed the order and whether you have dropped it off.

#### Orders Not Yet Dropped Off

If you created and paid for an order on the EDDM® website, but did not drop it at the Post Office, you can request a refund through your Order History.

1. Sign in to your USPS.com Account.
2. Click Activity History.
3. Click Request a Refund (below Order Details).
4. Fill out the form.

Refunds will be posted to your credit card within 3–5 days.

#### Orders Dropped at the Post Office

If you created and paid for an order on the EDDM website and have already submitted it at the Post Office, the order will no longer be in your Order History.

If you canceled your order after it was accepted at the Post Office, request a refund by calling 1-877-747-6249. When prompted, select Option 3 for Small Business. Have your order information ready when you call.

- Date order was created
- Order number
- Order amount

Refunds are processed manually and should be finished within seven days.

#### Orders Placed Online & Paid for at the Post Office

If you began your EDDM order online but paid at the Post Office, you will need to request a refund at the Post Office where you paid.

### Extra Services

Some extra services, such as Signature Confirmation™, are refundable if the service wasn't performed according to its service features.

#### Who May Apply

Only the person who paid for extra service.

#### What Is Eligible

- Non-delivery when USPS is at fault.
- Incorrectly charged postage or fees.
- Paid services that were not provided.

Postage & Extra Services Refunds - Eligibility Details (DMM 604.9.2)

#### When to Apply

- 30 to 60 days after the mailing date for general extra services.
- 30 to 60 days after the mailing date if the extra service is purchased with Priority Mail Express.

#### What You Need

- Tracking number
- Mailing receipt

#### Request a Refund

These service refunds can be requested online:

- Certified Mail®
- Return Receipt (paper and electronic)
- Signature Confirmation
- USPS Tracking for USPS Marketing Mail®

If you cannot request a refund on USPS.com, take your proof documents to the Post Office where you paid for the service.

Request Extra Services Refund

Find a Post Office

Access YouTube Player

Learn how easy the online process can be. (1:39)

Download Refunds Video Transcript (RTF 44 KB)

### PO Boxes

Refunds for new, unused PO Boxes and existing PO Boxes are handled differently.

#### PO Boxes in Use

If you already have PO Box™ keys:

- Request a pro-rated refund for unused time in your PO Box service agreement.
- Apply for a refund at the Post Office where the PO Box is located.

#### New PO Boxes

You may request a refund online if you applied online and:

- Have not used the PO Box.
- Have not picked up the PO Box keys.
- Request a refund within 30 days of your original payment.

#### Questions?

Contact the Internet Customer Care Center (ICCC)

- PO Box Help Desk
- 1-800-344-7779

### Postal Store Returns & Exchanges

If there was a mistake in your Postal Store order you may be able to get a refund or exchange. Learn about options for wrong, missing, or damaged orders in The Postal Store®.

Postal Store Returns & Exchanges

### Premium Forwarding Service Residential

Premium Forwarding Service Residential® (PFS-Residential®) refunds can be requested online and at the Post Office, depending where you set up the service.

#### What Is Not Eligible

- Enrollment fee
- Weekly shipping fees, unless pre-paid and unused
- Delayed shipments

PFS-Residential Terms & Conditions

#### Applying Online

If you set up your PFS-Residential service on USPS.com, you can request a refund online.

#### Applying at the Post Office

If you set up your PFS-Residential service at a Post Office, you must request your refund at that Post Office.

#### What You Need

- Order, Confirmation, or Tracking Number for the weekly shipment(s) you would like refunded
- Reason for the refund request

#### Refund Processing

- When your request is processed, you will get an email explaining the result.
- Refund requests are normally processed within 2–3 business days.
- If USPS needs more information to process your request it will take longer than 2–3 business days.
- If your request is approved, it will be credited to the credit card associated with your account. It may take up to 2 billing cycles for the refund to appear on your card.

Submit a Request

### Priority Mail Express

Priority Mail Express (PME) service comes with a money-back guarantee based on its service features.

#### Requesting a PME Refund

- Each USPS Tracking Number can only be used for one refund request.
- You must combine refunds for Priority Mail Express and related extra services into a single refund request.

#### What Is Eligible

Priority Mail Express postage for mail that did not arrive based on the guaranteed service arrival time. The guaranteed arrival time is on your receipt.

Priority Mail Express Refunds - Eligibility Details (DMM 604.9.5)

#### When to Apply

- 2 to 30 days after the mailing date for Priority Mail Express without extra services.
- 30 to 60 days after the mailing date if an extra service was purchased with Priority Mail Express.

#### What You Need

- Tracking number
- Mailing receipt

#### How to Apply

Online: You can apply for a refund with a free USPS.com account.

Request a PME Refund

At a Post Office: You can also go to any Post Office and fill out Part I of Form 3533 (in duplicate) and submit it along with your original customer copy of Label 11.

Find a Post Office

Access YouTube Player

Learn how easy the online process can be. (1:39)

Download Refunds Video Transcript (RTF 44 KB)

### USPS Package Intercept

The USPS Package Intercept® fee ($19.45) plus any applicable postage charge may be refundable if the shipment was not intercepted.

#### What You Need

- Order, Confirmation, or USPS Tracking® Number for each shipment(s) you would like refunded
- Reason for the refund request
- Additional details you may have to help with processing

#### Refund Processing

- When your request is processed, you will get an email explaining the result.
- Refund requests are normally processed within 2–3 business days, unless USPS needs more information to process your request.
- If your request is approved, the credit card associated with your account will be credited. It may take up to 2 billing cycles for the refund to appear on your card.

#### Request a Refund

You may request your refund online.

Submit a Request

USPS Package Intercept Terms & Conditions

### USPS Pickup On Demand

USPS Pickup On Demand® refunds can be requested online if the service wasn't performed according to its service features.

#### What Is Eligible

You are only eligible for a refund if the carrier fails to show up during the specified day for a pickup.

#### What Is Not Eligible

- Carrier shows up during the specified day of pickup.
- Cancellation request submitted after 5 a.m. (local time) on the day of the scheduled pickup.

USPS Pickup on Demand Terms & Conditions

#### What You Need

- Order, Confirmation, or USPS Tracking® Number for the shipment(s) you would like refunded
- Reason for the refund request
- Additional details you may have to help with processing

#### Refund Processing

- When your request is processed, you will get an email explaining the result.
- Refund requests are normally processed within 2–3 business days.
- If USPS needs more information to process your request, it will take longer than 2–3 business days.
- If your request is approved, it will be credited to the credit card associated with your account. It may take up to 2 billing cycles for the refund to appear on your card.

#### Request a Refund

You may request your refund online.

Submit a Request

## After Submitting Your Refund Request

Approved refunds are paid in different ways depending on the service and how you applied.

### Receiving Your Refund

- Approved online refunds will receive a check by mail.
- Approved refunds that were requested at the Post Office will be refunded in cash, check, or money order.
- Approved Click-N-Ship refunds are credited to the original payment account.
- Business customers who applied for a refund online will be refunded by check, not credited back to their account.

### Appealing Denied or Partially Paid Requests

If your refund was only partially paid or denied, you may file a dispute within 30 days of receiving the decision.